Returns & Exchanges

At LOM, we stand behind the quality of our electronics with a 30-day hassle-free return policy to ensure you have the best tech experience. If you are not completely satisfied with your purchase, we simplify the process so you can get back to what matters.

Return Process

• 1.
  Initiate Request

  Log into your LOM account and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Package

  Securely pack the device in its original manufacturer packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Inspect & Refund

  Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.